Privacy Policy

This privacy policy explains how North Star Motors ("we", "us", "our") collects, uses and protects the personal information you provide to us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

North Star Motors is the data controller responsible for your personal data. You can contact us at:

  • Address: North Star Motors, St Lawrence Road,, Newcastle Upon Tyne, Newcastle Upon Tyne, NE6 1AR
  • Email: northstar.motors@hotmail.com
  • Telephone: 07555 199480

What information we collect

We may collect and process the following information about you:

  • Your name and contact details (such as address, email address and telephone number).
  • Information you provide when enquiring about, purchasing or financing a vehicle.
  • Vehicle and part-exchange details relevant to your enquiry.
  • Details of your visits to our website and the resources you access.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide the products and services you request.
  • Process vehicle sales, finance applications and related paperwork.
  • Meet our legal and regulatory obligations.
  • Contact you about your enquiry or, where you have agreed, with relevant offers and updates.

Lawful basis for processing

We process your data where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate business interests, or where you have given your consent.

Sharing your information

We do not sell your personal information. We may share it with finance providers, lenders and other partners where necessary to provide the services you have requested, and with regulators or authorities where required by law.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.

Your rights

Under data protection law you have rights including the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your personal data.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us by email at northstar.motors@hotmail.com or by telephone on 07555 199480.

What our customers say about us

Our Reviews

Great service! Excellent service from the team at North Star. Couldn’t recommend them enough, I am a returning customer and have had brilliant experiences both times! I recommend if you are looking for a new car to give them a visit.
— Josh Ord
Recently bought a car from these, brilliant experience with the buying and lots of help and no complaints from them when a warning light came on in getting the car repaired. Great experience all round.
— Ben Newell
Honestly I would recommend this garage to anyone and everyone. Got a 13 plate A-Class from them a couple of months ago with 53k on the clock and apart from a couple of minor issues (which the garage has sorted free of charge by the following day) it's been a dream to run. Definitely going back when I'm looking for my next car. Can't fault them. Honest and fair which is hard to find nowadays. Give them a try.
— Raymond Ness
We viewed a lovely car at Northstars recently. We really liked it and made a rush decision to put down deposit the same day. Later we changed our minds for personal reasons and told them the nexy day and asked if we can have the deposit back and explained our situation. I expected a straight no, however they were really understanding and gave our deposit back without hussle, we really appreciated that, made a huge difference. Thank you!
— Annamaria Filep
Visited these guys last week and knew straight away I made the right choice compared to other dealers. Couldn't be happier with my new car ( fiesta zetec) which drives like a dream. Abbas ( what a cool funny guy by the way) and his team are great people. They care about their customers and are not there to rip you off like most dealers. Definitely will be returning in the future when I'm ready to buy my next car. All the best guys and thanks 👍🏻 🙂
— Scottie B
Really positive experience buying my car from here. The team were super friendly and helpful, answered all my questions and made everything feel easy. No pressure at all, which I really appreciated. The whole process was quick and smooth and I’m really happy with my car. Would definitely recommend!
— Pam Marrs
Friendly, accommodating. I had an issue with a purchased vehicle, a big issue . He immediately offered a full refund or choose another vehicle . I chose another vehicle .
— Thomas Palmer
Northstar garage have 5 star from me Had my c class coupe from north star garage friendly and amazing customer service car spot on very happy with this dealer honest person and done my car full service before purchase plus warranty for 3month car faultless thank you i would recommend this place to anyone behonest
— Anonymous
Bought a Skoda here a couple of months ago. Wanted to wait to review to see if any follow up was needed. It was not. Extremely friendly and useful service (Ali? Abbas?) and we'll definitely be buying our next car from here too. Thank you!
— Grace Steggall-Smith
I bought a car of this very kind man honda civic 09 plate lovely and clean after two weeks the vsa light came on I phoned him up he said bring straight back and I will fix the problem and he did very friendly very genuine no hard sell you got what you see I would recommend this garage for a second hand car
— Anonymous
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